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Returns / Refunds / Faulty Goods

Returns & Refunds
Unwanted items may be returned for a full refund of the product price (excluding delivery charge) where the item/s are returned unopened, in the original packaging and within 14 days of receipt. A returns number must be obtained from us prior to sending back any items. The customer will be responsible for the return cost of the item/s. For your security, please send on a recorded service. Claims for items sent but not received at our returns address will not be accepted.

Please note: Delivery charge can vary from the actual delivery charge made. In these instances where longer or heavier items are shipped at the standard shipping cost, any refund will be for the returned item less the actual delivery cost, not the standard delivery cost.

Our returns address is:

Gemini Services Depot
59b Bordon Enterprise Centre
Budds Lane
GU35 0JE